REMEMBER WHEN YOU WANT TO HELP…
We all want to provide exceptional service to our clients: it’s the least expensive and surest path to getting repeat business and referrals! At the same time, we must be careful about the type of service we provide. For example, if we choose and schedule professionals to work
on a home, we are acting as “Contractors”.
“Contractors” are liable for the work that’s done. Contractors can be held accountable for workers who get injured on the job. “Contractors” are NOT covered by Errors & Omissions Insurance. “Contracting labor” is NOT a part of our job description.
Do you specify which Home Inspector to use or do you offer advice and choice and let the homeowner choose?
Do you specify the Home Warranty Company?
Termite Company? Property Disclosure Company? These should be chosen by the Buyer/Seller. It’s OK to recommend your preference, but the choice should be the client’s.
Do you pull permits? Tape room dimensions? Do you help move your clients to their next home?
Accidents happen. Even the best service providers make mistakes. Memories are weak when personal liability and lawsuits are involved. People conveniently forget details. But if you make it a habit to offer your clients a choice on all services used (and mention that in your “Conversation Notes”), you will protect yourself from unnecessary problems.
EVERYTHING IS BETTER WHEN IT IS IN WRITING!